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When, How and to Where?
Do we ship internationally?
Yes we ship to 240 countries worldwide
Standard Shipping rates
Our Standard Shipping Rates & Times Domestic Shipping Light Weight Domestic Shipping (2-6 Days) 0.0 lb – 1.0 lb $3.65 Medium Weight Domestic Shipping (2-8 Days) 1.0 lb – 25.0 lb $6.99 Free Shipping on orders $75 and up Free WorldWide Shipping (240 Countries) Worldwide Lightweight Shipping 0.0 lb – 1.0 lb $7.99 Worldwide Medium Weight Shipping 1.0 lb – 10.0 lb $19.99
Where is my order being shipped from?
Our fulfillment center is located in the United States. Our items are shipped out of Valencia, CA We ship worldwide from this location!!
How long does it take to receive my package?
After the 1-3 business day processing period, delivery of all in-stock items require an additional 2-8 business days for domestic orders and 3-12 business days for international orders. If your item is in-stock, you will receive your order tracking information via email between 3-5 business days from the time your order was placed.
What should I do if my package says delivered but I don't have it?
If the tracking information indicates the package has been delivered, you must file a lost/stolen package claim with your local postal provider.
My package is being returned to sender, what does that mean?
If your tracking information shows that it is being returned to sender the package was refused at the time of delivery, unable to deliver to the address provided, or the item was damaged in transit.
What should I do if I entered the wrong shipping information?
Please contact us immediately if you noticed that your shipping details are incorrect. We are unable to allow any changes to your order once it has been shipped. If your order is marked as "returned to sender", we will be required to pass on a subsidized reshipping postage fee of $5 USD.
How do I know if my package is on the way?
You will have received a shipping confirmation email with a tracking number, please allow 24-48 hours from receiving this email for the information to update.